PLEASE NOTE: Due to the current COVID-19 situation, Royal Mail are minimising contact during delivery in order to protect both their people and our customers as much as possible. They will not be handing over their hand-held devices to customers to capture signatures, but instead log the name of the person accepting the item. Additionally, where an item will not fit through your letterbox, Royal Mail will place your item at your door. Having knocked on your door, your delivery person will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

If you are not home, or are unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways you can arrange to get your item. For more information regarding this, or possible disruption to postal services due to COVID-19, please visit the Royal Mail website.

DELIVERY INFORMATION

How we send your jewellery

Our jewellery is delivered via the Royal Mail Signed For 2nd Class service for Small Parcels, within 2 working days of receiving your order. This service costs just £2 for our customers in the United Kingdom.

Once dispatched, your order should normally arrive within 2-3 business days (excluding weekends and Bank Holidays). We will notify you via email to let you know when it's on its way.

Your delivery will require a signature. If you or the recipient are not home at the time of delivery, or are unable to come to the door, Royal Mail will issue a ‘Something for You’ card, advising of other ways to arrange collection of your purchase. It is then the responsibility of the customer or recipient to arrange collection or re-delivery. For more information regarding this, or possible disruption to postal services due to COVID-19, please visit the Royal Mail website.

If you are an overseas customer, or would like your purchase to be sent overseas, please contact us at info@lunationjewellery.co.uk BEFORE placing an order with us. International deliveries will be subject to a fee. In addition, all applicable customs and import duties, fees, taxes and any other charges are the responsibility of the customer.

For information about the packaging we use, please click below.

HOW WE PACKAGE YOUR JEWELLERY

What if I need my purchase sooner?

If you require a next-day delivery service, please contact us at info@lunationjewellery.co.uk BEFORE placing your order, so that we can discuss your available options. Please contact us as soon as possible, as it can take up to 24 hours for us to respond. Please note that any express delivery service will be subject to a fee, for which we will require payment at the time of your purchase.

RETURNS AND REFUNDS

How can I return an item for a refund?

The happiness of our customers is paramount to us, and we want to provide you with outstanding service.

Due to the nature of handmade pieces and natural materials, our jewellery will not be exactly as pictured, as explained in the item description for each piece. However, if for any reason you are not happy with your purchase, please contact us at info@lunationjewellery.co.uk within 14 days of receiving your order. We will then respond with details of our returns address and the arrangement of your refund.

Please note that Lunation Jewellery regrettably cannot cover the cost of returning your item to us. We are also not responsible for any returns that are lost in transit.

We aim to process your refund as quickly as possible, and this will normally be within 5-7 business days of us receiving your return. Your refund will be issued back to your original payment method.

At this time, we are unable to accept returns on sale items.

What if my jewellery arrives damaged?

Our items are very delicate and handmade. We therefore acknowledge that occasionally your item may be become damaged in transit. If this happens to you, please get in touch with us as soon as possible at info@lunationjewellery.co.uk

Thank you so much for your support and understanding.

The Lunation Tribe x